Terms & Conditions

• “User,” “You,” “Your” refers to any person who accesses or uses the Platform, including students, parents, and guardians.
• “Counsellor” refers to qualified professionals and developmental specialists engaged by iClarityOne.
• “Mentor” refers to trained educators and mentors engaged by iClarityOne.
• “Session” refers to the iClarityOne Session product.
• “Companion” refers to the iClarityOne Companion product.
• “Content” refers to all text, graphics, images, videos, and materials available on the Platform.

iClarityOne provides a holistic support system for students and their families. Our Services include:

• iClarityOne Session: A one-time, 1:1 session with a qualified professional and developmental specialist for focused support, practical strategies, and a study roadmap.
• iClarityOne Companion: An ongoing support system that includes a dedicated educator, a trained mentor, and AI-powered learning tools for sustained guidance and support.

3.1 Important Disclaimers

Not a medical or emergency service: iClarityOne is not a healthcare provider, hospital, or medical facility. Our Services are not a substitute for professional medical or psychiatric diagnosis, treatment, or therapy. We do not provide clinical therapy, medical diagnosis, or prescribe medication.

Emergency situations: If you or someone you know is experiencing a medical or mental health emergency, including thoughts of self-harm or suicide, please immediately contact:

• Emergency Services: 112 (National Emergency Number)
• Aasra Helpline: +91-9820466726
• iCall: +91-9152987821
• Vandrevala Foundation: 1860-2662-345

Do not rely on iClarityOne for emergency support.

4.1 Age Requirements

• Adults: You must be at least 18 years old and legally competent to enter into a binding contract under the Indian Contract Act, 1872, to use our Services independently.
• Minors: If you are under 18 years of age, you may only use the Platform with the express consent and active supervision of a parent or legal guardian who agrees to be bound by these Terms. The parent or guardian assumes full responsibility for the minor’s use of the Platform.

4.2 Account Registration

To access certain features, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your information.
• Keep your account credentials confidential and secure.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

You agree to use the Platform in a respectful, lawful, and responsible manner. You shall not:

• Harass, abuse, threaten, intimidate, or defame our counsellors, mentors, staff, or other users.
• Use the Platform for any illegal, fraudulent, or unauthorized purpose.
• Impersonate any person or entity or misrepresent your affiliation.
• Share, post, or transmit any content that is unlawful, offensive, obscene, pornographic, hateful, or infringing.
• Attempt to gain unauthorized access to our systems or interfere with the Platform’s security or functionality.
• Record, screenshot, or distribute any session content without express written consent.
• Use the Platform to solicit personal information from minors.
• Engage in any activity that could harm iClarityOne’s reputation or business interests.

Violation of these rules may result in immediate termination of your account and legal action.

6.1 Fees

The fees for our Services are displayed on our Platform and are subject to change with reasonable notice. All fees are quoted in Indian Rupees (INR) unless otherwise stated.

6.2 Payment Terms

• All payments must be made through authorized payment gateways integrated with the Platform.
• You agree to pay all applicable taxes, including GST, as required by law.
• Payment confirmation does not guarantee service delivery until the session is scheduled and confirmed.

6.3 Cancellation and Refund Policy

• Session Cancellations: Cancellations made at least 24 hours before the scheduled session are eligible for a full refund or rescheduling.
• No-Shows: Failure to attend a scheduled session without prior notice will result in forfeiture of the fee.
• Companion Subscriptions: Subscription fees are non-refundable once the service period has commenced.
• Refund Processing: Approved refunds will be processed within 7-10 business days to the original payment method.

For detailed information, please refer to our Refund Policy [link].

7.1 Privacy Commitment

We are committed to protecting your privacy. All personal information and session data are collected, stored, and processed in accordance with our Privacy Policy [link] and applicable data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

7.2 Counsellor Confidentiality

Our counsellors and mentors are bound by strict confidentiality obligations. However, confidentiality may be limited in the following circumstances:

• When there is a serious and imminent risk of harm to you or another person.
• When required by law, court order, or regulatory authority.
• When there is suspected abuse or neglect of a minor.
• When you provide written consent to share information.

7.3 Recording of Sessions

Sessions are not recorded by default. Any recording requires the express written consent of all parties. Unauthorized recording is strictly prohibited.

8.1 Ownership

All content on the Platform, including text, graphics, logos, trademarks, educational materials, AI tools, and software, is the exclusive property of iClarityOne or its licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes only.

8.3 Restrictions

You may not:

• Reproduce, distribute, modify, or create derivative works from our content.
• Use our content for commercial purposes without express written permission.
• Reverse engineer, decompile, or disassemble any part of the Platform.
• Remove any copyright, trademark, or proprietary notices.

9.1 No Guarantees

While our Services are designed to help students improve academic performance, confidence, and well-being, we do not guarantee any specific outcome or result. Individual results may vary based on effort, aptitude, and other factors beyond our control.

9.2 “As Is” Basis

The Platform and Services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.3 Limitation of Liability

To the fullest extent permitted by applicable law, iClarityOne, its directors, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, data, or goodwill.
• Any damages arising from your use of or inability to use the Platform.
• Any actions taken based on information provided during sessions.

Maximum Liability: In no event shall iClarityOne’s total liability to you exceed the amount paid by you for the specific Service in dispute.

9.4 Indemnification

You agree to indemnify, defend, and hold harmless iClarityOne and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms.
• Your misuse of the Platform.
• Your violation of any third-party rights.
• Any content you submit or share on the Platform.

10.1 By iClarityOne

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, if:

• You breach these Terms.
• You engage in conduct harmful to our community or service providers.
• We are required to do so by law.

10.2 By You

You may terminate your account at any time by contacting us at [Insert Email].

10.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Any outstanding fees remain payable. Provisions regarding intellectual property, indemnification, and limitation of liability shall survive termination.

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India.

11.2 Dispute Resolution

Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be [Your City], India. The language of arbitration shall be English.

11.3 Jurisdiction

Subject to the arbitration clause above, the courts at [Your City], India, shall have exclusive jurisdiction over any matters arising from these Terms.

We may update these Terms from time to time. The “Last Updated” date at the top of this page will reflect any changes. Material changes will be notified via email or a prominent notice on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

13.1 Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and iClarityOne.

13.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of that right.

13.4 Force Majeure

iClarityOne shall not be liable for any failure to perform due to causes beyond its reasonable control, including natural disasters, pandemics, government actions, or technical failures.

In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are:

• Name: [Insert Name]
• Designation: Grievance Officer
• Email: [Insert Email]
• Address: [Insert Address]
• Working Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

If you have any questions about these Terms, please contact us at:

• Email: [Insert Contact Email]
• Address: [Insert Company Address]
• Website: www.iclarityone.com

By using iClarityOne, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.