Privacy Policy

Depending on how you use our services, we may collect:

• Contact and account information: Name, email address, phone number, age and relevant account details.
• Parent or guardian information: Contact details and consent or verification records, where applicable.
• Learning and session information: Study needs, learning goals, assessment responses and information you choose to share during sessions or consultations.
• Payment information: Transaction details processed through applicable payment providers.
• Technical information: IP address, browser and device details, usage logs and website interactions.

We aim to collect information relevant to providing and administering our services.

We use personal information to:

• Respond to enquiries and manage bookings, payments and communications.
• Provide educational guidance, mentoring, professional support and personalised learning recommendations.
• Coordinate relevant support from educators, tutors and other professionals.
• Maintain service quality, security and safeguarding.
• Meet applicable legal, regulatory and professional obligations.

We do not sell or rent your personal information.

For users under 18, we apply appropriate safeguards and obtain verifiable parental or guardian consent where required by applicable law. We handle children’s information with particular care and use it only for permitted purposes.

Parents or guardians may receive appropriate progress updates and guidance in accordance with the service arrangement, applicable law and safeguarding requirements. A child’s private conversations are not routinely shared word-for-word with parents.

Information shared during sessions is treated confidentially, subject to applicable law, professional obligations and safeguarding requirements.

Information may need to be disclosed where legally required or where necessary to address a serious risk of harm or another safeguarding concern. Where appropriate and lawful, relevant parents, guardians or authorities may be contacted to help protect those at risk.

The applicable confidentiality boundaries are explained through the relevant service terms and consent process.

iClarityOne may use AI-powered tools to support learning, study planning and personalised recommendations. Depending on the feature, relevant information may be processed by third-party technology providers.

We take steps to limit information shared with such tools to what is appropriate for the intended purpose. AI tools support learning and guidance; they do not replace professional judgement, clinical assessment or human support where needed.

Information handling by third-party providers is subject to their applicable terms, privacy policies and the arrangements in place with iClarityOne.

We may share relevant information with authorised educators, tutors, psychologists, mentors, supervisors, technology providers, payment processors and other service providers where necessary to deliver or administer our services.

We may also disclose information where required by law or where necessary to address legitimate safety, security or safeguarding concerns. We take reasonable steps to ensure that access is limited to authorised purposes.

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse or disclosure. Access is restricted to authorised persons who need the information for legitimate purposes.

We retain information only for as long as reasonably necessary for service delivery, legal compliance, security, dispute resolution and applicable record-keeping requirements. Information is securely deleted or disposed of when it is no longer required, subject to applicable law.

No method of electronic storage or transmission can be guaranteed completely secure.

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where permitted, or withdrawal of consent where processing is based on consent. You may also raise a complaint about how your information is handled.

Certain information may need to be retained to meet legal or other applicable obligations. We will handle requests in accordance with applicable law.

Our website may use cookies or similar technologies to support functionality, understand usage and improve the user experience. Third-party websites and services may have their own privacy policies, which we encourage you to review.

We may update this Policy to reflect changes in our services, technology or legal requirements. The revised version will be published on this page with its updated date.

For privacy-related questions, requests or complaints, contact:

• Company: iPredictor AI Labs Private Limited
• Email: info@ipredictor.ai

We will review and respond to requests in accordance with applicable requirements.